Expertise. Integrity. Professionalism.
Travel agencies are the vacation experts. They employ professionals with up-to-date knowledge of travel industry trends, maintain valuable connections with the world's leading suppliers, and have the resources to design a vacation experience perfectly suited to your travel style, needs, and — most importantly — budget.
As the online vacation travel industry continues to grow, more and more websites flood the internet advertising "book it yourself" vacations with a few clicks of the mouse. In reality, many of these sites can be tedious to use and offer vacation packages that are inflexible and clouded in fine print.
"Rent by owner" websites have also become so numerous that it's difficult to know which sites are trustworthy sources for booking a vacation property — and they have attracted many unscrupulous people seeking to defraud innocent renters.
Payments for reservations are often made well before people discover that the listing was fraudulent.
Outdated or graphically enhanced images of the property which do not accurately reflect its current state.
Unprofessional rental contracts and fine print that create inflexible agreements and jeopardize the customer.
FiveStarLuxuryVillas.com belongs to several independent organizations — the Better Business Bureau, IATAN, ASTA, and the VRMA — organizations that make it their business to ensure we provide honest, quality service to our clients.
The de-facto standard in travel agency accreditation. IATAN's Personnel Verification Program assures that the highest professional standards are met and maintained — from proven trading history and qualified full-time personnel to errors-and-omissions insurance and a clean consumer-affairs record.
As a member of ASTA we are bound by the ASTA Code of Ethics. Members enjoy an excellent reputation as professional travel agents around the globe. The ASTA motto is "Without a travel agent, you're on your own" — a statement we firmly believe.
Membership in the VRMA signals adherence to professional standards in vacation rental management — so our customers know we uphold honest business practices and a high standard of service in the travel industry.
Independent organizations like the Better Business Bureau make it their business to ensure that we are providing honest, quality service to our clients — verifiable easily and readily by anyone.
Our listings represent properties our team has personally visited and inspected.
We take our own photographs and publish a complete list of amenities for each property.
We know exactly where each property is located, who owns it, and how it is managed and maintained.
We use professional, legal rental agreements and will happily answer any question about the property or your reservation.
We have been in business for well over a decade, and in that time we have developed a customer service philosophy based on honesty, integrity, knowledge, and communication. When you reserve a property through us we become your advocate — working with the property owners to find you the perfect home at the right price with all the amenities you need.
We maintain excellent relationships with the owners of the properties in our collection. As a result, we are able to negotiate on your behalf should you have special circumstances, last-minute changes, or particular requests. We also enjoy preferred pricing with many owners due to the high volume of bookings we secure for their properties — fantastic pricing that we pass on to you.
FiveStarLuxuryVillas.com features one of the largest collections of luxury vacation homes across the Caribbean, Los Cabos, and the Italian countryside — beachfront estates, hilltop villas, and family-oriented homes, including properties ideal for kids, couples, groups of friends, and pets too.
Our staff tours properties in person so that we are personally familiar with their location, amenities, and level of luxury. We know exactly which properties are family-oriented, perfect for couples, ideal for a romantic escape, or mere steps from a secluded beach — and we use that knowledge to find the perfect home for you and your guests.
As a convenience to our customers, we accept Visa, Mastercard, American Express, and Discover. Using your credit card offers you a level of fraud protection from your card company, and cards remain the preferred form of payment for online purchases. We also accept cheque, money order, and wire transfer at the discretion of our clients.
A word of caution when booking online anywhere: if a company insists on a wire transfer of funds, note that once wired your money is almost always irretrievable. Unless you have done business with the company before and trust them to deliver, it is advisable to use a credit card. We maintain active memberships in the organizations above precisely so our customers can verify — through several independent sources — that we are a real company employing honest business practices.
Book with FiveStarLuxuryVillas.com today — and let us design a vacation experience perfectly suited to you.
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